Magic Window - Timelapse Desktop for Macintosh

 

Macintosh Support


We strive for the highest level of quality in our applications. If you've had issues with Magic Window we apologize. If you have a problem you can not solve feel free to contact us at support@magicwindowapp.com. We promise a response within 24 hours.

E-mail Magic Window Support

 

Mac OS X Mountain Lion


  Magic Window Crashes / Flip4Mac / Incompatible QuickTime Components

If Magic Window is crashing or failing to open on Mountain Lion the cause is likely a QuickTime component installed on your computer that is not compatible with Mountain Lion. At this time the only component we are aware of that is incompatible with Mountain Lion is old versions of Flip4Mac. If you have Flip4Mac installed, please upgrade to the latest version from the Telestream Website or remove the software from your computer. If this does not work, follow the directions below for removing other incompatible components, or e-mail us at support@magicwindowapp.com.

 

Mac OS X Lion


  Magic Window Crashes / Incompatible QuickTime Components

If you experience a crash when loading Magic Window on Mac OS X Lion it is likely due to QuickTime components that are installed on your computer and are not compatible with Mac OS X Lion. If you have Final Cut Pro or Perian installed, odds are this is the problem.

If you are running Perian, disable it from the Perian panel in System Preferences. Perian is not compatible with Mac OS X Lion.

To remove incompatible components, open the "/Library/QuickTime/" folder on your Mac and remove any of the following files if they exist:

3ivxVideoCodec.component
LiveType.component
SoundboothScoreCodec.component
XviD_Codec 1.0 alpha.component

If this does not fix your issue, please e-mail us at support@magicwindowapp.com.


  Magic Window 1.0.3 Update for Lion

Magic Window has been updated to version 1.0.3. The new version includes additional fixes for Mac OS X Lion including a fix for the Mission Control issue. If you experience any problems running Magic Window on Mac OS X Lion please contact us at support@magicwindowapp.com. We are anxious to find and fix any remaining issues.


  Mission Control Bug - Fixed in 1.0.3

There is currently a bug with Magic Window and Mission Control in Mac OS X Lion. You may experience issues with Magic Window wallpaper showing when using Mission Control. We are working on a fix and will release it as soon as possible. Thank you for your patience.


  Magic Window 1.0.2 Update for Lion

Magic Window was recently updated to version 1.0.2 to fix compatibility issues with Mac OS X Lion. If you experience any problems running Magic Window on Mac OS X Lion please contact us at support@magicwindowapp.com. We are anxious to find and fix any remaining issues.

Common Issues and Questions

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The wallpaper doesn't seem to be moving...

Check the Window Menu and make sure the scene is not "paused." If you have Magic Window set to stop on low battery, the scene may have automatically paused for that reason. Also try changing scenes and playing full screen.

Magic Window wallpaper is intended to move slowly. Many scenes that lack clouds or other moving features may look like they are not moving, but watch and over time you will see it change. If you want to see the wallpaper change faster, try using a faster speed. Or view the scenes full screen or with the screen saver, which play them extra fast.

How do I choose different wallpapers for each monitor?

On the Window menu select "Preferences..." and at the bottom of the Preferences page you will see a setting for multiple monitors. Change that setting to "show a different" and you will be able to choose different scenes for each display with the scene browser. You will also then be able to choose different scenes for each from the Window menu as well.

Can I delete scenes I don't want?

Yes, you can delete scenes by selecting the scene you want to delete in the Scene Browser and pressing the "Delete" button at the bottom of the Scene Browser window. This will delete the download, but the scene will still remain in the list so you can download it again later. If you want to hide scenes that haven't been downloaded, press the gear button at the top of the Scene Browser and select "Show Only Downloaded Scenes."

Where are scenes stored on my computer? Can they be moved?

In Magic Window 1.3 and later the scenes are stored in the following directory:

~/Library/Containers/com.jetson.magicwindowmac/Data/Library/Application Support/Magic Window/Scenes/
(~ is your Home Directory)

You can move the Scenes folder to a different location. To do this you will want to move the entire Scenes folder and then make a symbolic link in the Magic Window folder named "Scenes" that points to the new location. This is not recommended and may result in problems when upgrading to future versions.

How do I prevent Magic Window from slowing down my computer?

Try changing the speed to NORMAL or SLOW. At normal speeds on an average Mac with a single monitor Magic Window uses less than 10% CPU, which is the same as what iTunes uses while playing music. However if you have multiple monitors and use the fastest speed it may use up to 30% CPU, which will slow down older computers.

If speed is set to SLOW or SLOWEST Magic Window will use very little CPU. On the slowest setting it uses less than 1%. If you continue to experience performance issues on normal or fast speeds, try the slower speeds. Either one should have no impact on performance even on the oldest Macintosh computers.

Why doesn't Magic Window work as a system screensaver?

The rules of the Mac App Store do not allow apps to install system screensavers. Because of this we can not offer a system screensaver as part of the app itself. If the rules change we will offer a system screensaver.

Why is the screensaver faster than the fastest wallpaper speed?

The screensaver plays at a super-fast speed that requires almost 20% CPU. Because this amount of CPU can interfere with your usage of other applications, we don't allow this speed to be used for wallpaper. The fastest speed for the wallpaper is about 20% slower than the speed of the screensaver.

Why do I have to download scenes?

Magic Window scenes are very large. The total size of all of the scenes available through the app is 4.1GB. This is a lot of storage, and we'd hate to take up all that space on your computer with scenes you don't want. Using downloads allows you to keep only the scenes you want and minimize the apps use of disk space. It also allows us to bring you more and more scenes over time without taking up more and more space.

Jetson Creative- email: contact@magicwindowapp.com